Faqs

We have temporarily closed from Friday 28th of May, following government instructions. All enquiries will be responded to as soon as we are back in club. For those on a direct debit membership, [...]

Our software has been updated through-out our clubs allowing the clubs and Members more flexibility Our Direct Debit Payments will now be processed through “Quickpay”, a PCI Level 1 DSS compliant [...]

Yes, Members have the option to suspend their membership for a maximum of 8 weeks per 12 month period in fortnightly blocks. All requests must be completed in person or online via the Member Portal.

UPDATE 1: Monday 9th November, 2020 We will be opening our 7 Health Clubs & St Kilda Sea Baths (Pool) to all our members with a maximum number of 20 members per venue. We understand there [...]

You will have access to an intuitive Member Hub to make updates to your membership Your membership plan will automatically sync with our App for bookings, On Demand Classes and Live Streamed [...]

You will need to visit your home club to request cancellation in person or send a request online via the Member Portal. Please refer to the terms and conditions on your original membership form [...]

We sure do! Casual visits give you access to all of our facilities excluding Reformer Pilates & Altitude classes.

All memberships were placed on an automatic complimentary suspension from July 9th. As we opened our doors on Monday 9th November, the next direct debit is on Thursday 12th November. For urgent [...]

Absolutely nothing, this change will happen automatically You will now see “Quickpay Pty Ltd SPHC” on your bank statement or “QKP*South Pacific Heal (Club Location)” for debit/credit [...]