Faqs

We welcome your feedback and want to assist you with any concerns you may have. If you have a complaint, please have a chat with one of our managers, who will do their best to assist, or [...]

We have a strict no towel, no training policy. We have sweat towels for sale for $14.95 (hire available at St Kilda). We also recommend to bring your own mat. Some items have been removed for the [...]

Absolutely! If a visiting friend or family member wants to workout with you, they’ll receive access to the same privileges as you for a casual fee. We also offer 7 day or 1 month casual [...]

Some sections of our clubs will need to remain closed a little longer in line with Government Regulations. Change rooms will be open however we request that you bring only what you need and leave [...]

Please speak with our customer service team who will be able to book you in with the club trainer most suited to your needs for a complimentary session. PT sessions can be either 30 mins or 1 [...]

All memberships were automatically placed on a 3 month complimentary suspension whilst we were closed. So that you may now have access to your club from June 22nd, all memberships will resume on [...]

Please speak with our customer service team who will be able to review your account and assist or log into the Member Portal to review.

We will have our 24/7 access returning soon for all 24/7 health clubs. In the meantime, we have increased our staffed hours at these clubs. Please click the link for opening hours at each club [...]

No bookings for gym floor training are required. The clubs will have areas with a maximum number of members that may be in it at one time and there will be staff monitoring each area to ensure [...]

All group fitness classes and Sea Baths visits need to be booked via Eventbrite for the first days of our opening (excluding our Camberwell classes, which will continue to be made on the app). [...]